Popular FAQs


Delivery typically takes 3–5 business days with local delivery, while with courier delivery, it's upto you to choose the day and time.
Yes, you can change your delivery address before your order is shipped. Contact us at support@nilemart-ss.com for assistance.
To return an item, log in to your account, go to ‘Order History,’ and follow the return instructions.
While you can place an order as a guest, creating an account comes with added benefits. By having an account, you can easily track your orders, manage your preferences, and enjoy a quicker checkout process for future purchases. It also allows us to provide you with personalized recommendations and exclusive offers.
Refunds are processed within 5–7 business days after we receive the returned item.
Our refund policy is designed to ensure customer satisfaction. Details can be found in our [refund policy page](insert link). In essence, we accept returns within [insert number] days of receiving the product, provided it is in its original condition with all tags and packaging intact. Refunds are processed promptly once the returned item is inspected and approved.
As of now, we only accept, cash on delivery.
Click ‘Forgot Password’ on the login page and follow the instructions sent to your email.
Log in to your account, go to ‘Account Settings,’ and update your details.
Sign up for the referral program on our website and start sharing your unique link.
Still have unanswered questions and need to get in touch?
Contact us